Notifications from the Tax Agency are official communications informing taxpayers of their tax obligations.
These notifications are essential to ensure compliance with tax regulations.
The notification system has evolved towards an electronic model, facilitating access to information.
However, it is important to know their types, functionalities and how to manage them properly to avoid problems in the future.
What is a Tax office Notification?
Notifications issued by the Tax Agency are communications addressed to taxpayers, essential for maintaining compliance with tax obligations. These notifications provide information on relevant situations that may affect the user’s tax situation.
Types of Notifications
There are several types of notifications that the Tax Agency may send to taxpayers, including the following:
- Notices on tax obligations.
- Administrative rulings.
- Requests for additional information.
- Notification of debts and settlements.
Importance of Notifications
The correct reception and management of notifications is crucial for any taxpayer. These notifications are fundamental for the organisation of tax obligations and regulatory compliance.
Consequences of failing to comply with them
Ignoring these notifications can lead to various sanctions, such as:
- Financial penalties.
- Default interest in case of non-payment.
- Issuance of liens on goods and accounts.
Benefits of being up to date
Being up to date with notifications provides significant advantages, including:
- Timely compliance with tax obligations.
- Avoidance of additional penalties and surcharges.
- Improving the relationship with the tax administration.
The Electronic Notification System facilitates access to taxpayers’ tax information. With more agile management, the aim is to improve communication between the Tax Agency and citizens.
Electronic Notification System
Single Enabled Electronic Address (DEHú)
The Single Enabled Electronic Address (DEHú) is the new system that centralises electronic notifications. Its implementation has made it possible to optimise access to and consultation of tax communications.
Functionalities of DEHú
- Real-time access to notifications.
- Centralised management of all communications.
- Notifications grouped in a single place for easy consultation.
How to access DEHú
Access to DEHú requires identification by digital certificate, electronic ID or the Cl@ve system. These methods ensure the user’s privacy and authenticity on the platform.
Differences with the Enabled Electronic Address (DEH)
The transition from DEH to DEHú has improved efficiency in the management of notifications.
Change from December 2022
From 31 December 2022, notifications will no longer be available in the DEHú, marking a significant change in the way communications are received.
Advantages of the current system
- Faster receipt of notifications.
- Ease of access and centralised management.
- Improved security of communications.
Obligation for companies to receive notifications from the tax agency electronically.
Since October 2016, companies must interact with public administrations through the registry or electronic headquarters of the body in question, both in terms of submitting documents and receiving notifications.
All companies are obliged to receive notifications from the tax agency electronically; for individuals and the self-employed, this is voluntary.
No specific formalities
To receive electronic notifications from the Tax Agency, the company does not have to carry out any specific procedure: the Tax Agency will deposit them in your company’s electronic mailbox and you will be able to consult them at the Tax Agency’s Electronic Headquarters.
To do so, you must have an electronic certificate normally issued by the Spanish Mint.
Options available at the Tax Agency's Electronic Headquarters
The Tax Agency’s E-Office offers various tools to facilitate access to and management of notifications. These options allow taxpayers to manage their information efficiently.
My Notifications
This section is key for reviewing all notifications received by the taxpayer. It provides a clear and accessible summary of tax communication.
Consultation of Notifications
Users can access a history of notifications, filtering by different categories to simplify the search and query. This functionality is essential for keeping tax obligations up to date.
Document Matching
The matching tool allows the authenticity of documents sent by the Tax Agency to be verified. This process is carried out through a Secure Verification Code (CSV), ensuring the validity of the information.
Subscription to Information Notices
To avoid having to check periodically whether you have received a notification, you can subscribe to an alert service in your e-mail or mobile phone that will notify you every time a notification is received.
Nowadays, subscribing to alerts is essential to keep track of tax notifications.
Courtesy days
The tax authorities offer you courtesy days, which are the days on which the tax authorities will not be able to notify you.
Click on this link to access the tax office’s request for courtesy days for sending electronic notifications.
Please note that you have 10 days to open the notifications, i.e. set the courtesy days 10 days before your holidays.
How to Access Tax Agency Notifications
Access to the Tax Agency’s notifications is through different identification methods. Each of them guarantees the security and privacy of the taxpayer in the process.
Identification methods
Taxpayers can use several methods to identify themselves and access their notifications. Each option has its specific features and requirements.
Digital Certificate
The digital certificate is a tool that allows secure identification of the taxpayer. This document ensures that only the holder can access their notifications, providing a high level of security.
See what the digital certificate is for in this link
In the Valencian Community there are two types of digital certificates:
- The certificate of the Valencian Community.
- This certificate is usually for individuals and is valid for three years.
- The mint certificate. This is the only certificate that can be obtained for company notifications.
Electronic DNI
The electronic ID card allows citizens to identify themselves electronically. This document combines personal identification with digital functionalities, facilitating secure access to online services.
The electronic DNI has been established for some time, but hardly anyone uses it.
Cl@ve system
The Cl@ve system is another method of identification, designed to unify access to various digital services. With this system, citizens can manage their notifications using a personal password, simplifying the process.
Third Party Access
It is possible for a third party to access notifications on behalf of the taxpayer. This access is only valid if the third party has a general or specific power of attorney that allows them to carry out tax formalities.
Tax Agency Notification: Utilities and Consultation Tools
The Tax Agency’s notification system offers various utilities and tools that facilitate access to and management of information related to notifications. The main functionalities available are detailed below.
Search Filters
Filters allow taxpayers to perform more precise and efficient searches for their notifications. The search criteria are as follows:
Certificate Number
This unique number assigned to each notice links the information to a specific application, making it easier to locate.
Notification Type
This filter allows you to view only notifications that are classified as pending, read or rejected, helping you to prioritise your attention.
Date Range
This criterion is useful for accessing notifications issued in specific time periods, allowing a more orderly and efficient search.
CSV Code
This is a unique code that is assigned to each tax document and can be used to check the authenticity of the document. Click here to access the electronic document matching system based on the CSV code.
Tax Agency Notification: Menu options
Within the electronic office, taxpayers have different options that improve the experience of consulting and managing notifications. These include:
- Access to all notifications received.
- Quick display of unread notifications.
- Specific queries to find relevant information easily.
Challenges of Electronic Notifications
The e-notification system faces a number of challenges that may affect its effectiveness and the user experience. These challenges cover both technical issues and aspects related to users’ familiarity with the system.
Technical Problems and Access Failures
Technical problems can hamper access to notifications, leading to frustration among contributors. Computer errors and service interruptions are common situations that can arise.
Computer Errors
Computer errors can manifest themselves in a variety of ways, from page load failures to system crashes. These failures can make it difficult to consult notifications and create uncertainty for users.
Service Interruptions
Service interruptions, whether due to maintenance or technical problems, can cause users to be unable to access their notifications at critical times. This can affect compliance with tax deadlines and create problems with the tax administration.
Lack of familiarity with the system
Lack of familiarity with the electronic platform represents another significant challenge. Many taxpayers are not accustomed to using digital systems, which can limit their ability to manage their notifications properly.
Unfamiliar Users
There are users who, for various reasons, are not proficient with digital tools, which can lead to a lack of response to important notifications. This may be due to age or lack of access to appropriate technology, among other factors.
Need for Training and Support
It is crucial that adequate training is implemented to familiarise taxpayers with the notification system. Providing resources and assistance could facilitate a smoother and more efficient experience when interacting with the Tax Agency.
At Asesoria Orihuela Costa, we are entering notifications every day, but it is true that the electronic tax office is a complex system for people who are not used to it.
Tax Agency Notification: Help and Support Resources
Technical Assistance
The technical help for tax agency notifications is available to resolve incidents related to the operation of the notification system. Detailed guides explaining the use of the electronic tools and their configuration can be accessed.
Computer queries
Computer queries allow users to ask specific questions about the platform. Answers to frequently asked questions are provided, as well as information on common errors and their solution.
Assistance in the Electronic Headquarters
- A dedicated support section is available within the e-Office.
- Users can find tutorials and visual resources to facilitate the use of the system.
- There are also forums where taxpayers can share experiences and solutions with each other.
The truth is that the tax agency offers a lot of help to facilitate access to the electronic office and how to use the tax agency website. In this link you can see all the aids